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The 2024 Report: How providers expanded mental health care access in partnership with Headway

As 2024 comes to a close, we’re overwhelmed with gratitude for our provider network: you! Together, we’ve made meaningful strides in transforming mental health care. Here’s how...

December 4, 2024

7 min read

As we reflect on the past year, we’re overwhelmed with gratitude for you, the members of the provider community that powers Headway’s mission to build a new mental health care system. Together, we’ve made meaningful strides in transforming mental health care — and the impact is clear.

In 2024, our one millionth patient got care through a network powered by you, more than doubling the lives we reached in just one year. This milestone represents more than numbers; it reflects real people finding the care they need, when and where they need it — and you are the people giving that care and making a meaningful difference in patients’ lives. 

Check out the full report now – or keep reading to see some of the highlights!

Key highlights from the report

These achievements are not ours alone. They largely belong to you, the providers who bring compassion and expertise to your work.

  • Provider network expansion: We welcomed more than 21,000 providers into the Headway community, creating one of the most robust and diverse networks in the country – now 48,000+ strong
  • Increasing access for all: We grew to serve 50+ health plans, expanding our reach to include Medicare Advantage and Medicaid, making care accessible for millions more Americans.
  • Delivering impact at scale: The Headway network of providers delivered 6,000,000+ hours of care, ensuring patients received the consistent support they needed.
  • Empowering providers to deliver the right care: We’ve doubled down on creating tools that empower you to focus their time on your clients and meet compliance requirements with ease.

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Spotlight: Improved patient experience to get them to care when they need it

As we grow to touch more lives, we’re always looking to improve the patient experience. This year, we introduced new features and optimized existing ones so patients can focus on feeling better — not managing benefits. This includes:

  • Benefits at a glance: With the new ‘Benefits’ tab, patients can now view their insurance benefit details in one place via their Headway portal, such as their session copay and annual out-of-pocket spend to-date.
  • Billing improvements: We’ve simplified insurance billing even further with the new ‘Billing’ tab, where patients can easily manage payments, update their payment methods, and track their full history of charges.
  • Enhanced Zocdoc referral experience: We’ve made it easier for patients joining us from external partner sites like Zocdoc to seamlessly integrate with Headway, resulting in more referrals for providers.

And we’re already hearing positive feedback from new patients:

“The impact has been huge. My therapist is amazing – I feel so lucky that I found her! She's so smart and action-oriented and uses evidence-based techniques. I finally feel like I've gotten the right combo of meds and therapy.”

– Patient in New York

“Headway allowed me to finally get affordable and accessible mental health care, something that I thought was impossible. And when I had issues with my insurance, Headway's customer service was more than helpful and super friendly on top of it. It all sounds too good to be true, but finally there's a company doing it right.”

– Patient in Virginia

Spotlight: Growing our full-time clinical team to better support providers

Our clinical leadership team is made up of practicing clinicians who can relate to our provider network firsthand. This year, we welcomed five new clinicians onto this team to work in service of the provider community. 

Headway’s clinical team helps to build systems and processes that empower your practice with specialized, high-quality clinical guidance and education. 

In 2024, this team proudly served providers by…

  • Introducing 36 new Headway Academy courses covering a variety of topics, from meeting compliance and clinical quality to building a private practice. 
  • Creating end-to-end documentation templates for providers to easily create and submit fully-compliant and detailed progress notes, intake forms, and treatment plans.
  • Partnering with PESI to offer every provider $2,000 worth of complimentary courses. PESI is a leading provider of continuing education for professionals in mental health, healthcare, and rehabilitation. The Headway x PESI courses range from topics like digital practice ethics, avoiding burnout, mental health documentation and more. 
  • Introducing a Controlled Substance Program featuring a specialized course, resource library, and monitoring tool to ensure safe and compliant prescribing of controlled substances on Headway
  • Hosting Clinical Office Hours, offering providers with direct access to our clinical team for live guidance on everything from CPT service codes to documentation standards.
  • Building 100+ educational resources from articles and webinars to live event programming.

Celebrate the impact you’ve made

Thank you for being at the heart of Headway’s mission. We can’t wait to continue this journey with you in 2025 and beyond! 

Read the full 2024 report

Practice in-network with confidence

Simplify insurance and save time on your entire workflow — from compliance and billing to credentialing and admin.

Talk to a practice consultant

This content is for general informational and educational purposes only and does not constitute clinical, legal, financial, or professional advice. All decisions should be made at the discretion of the individual or organization, in consultation with qualified clinical, legal, or other appropriate professionals.

© 2026 Therapymatch, Inc. dba Headway. All rights reserved. No part of this publication may be reproduced without permission.

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